• Healing Crystals ~ Magical Antidotes from Womb of Mother Earth

Frequently Asked Questions

We have placed some of the frequently asked questions together! If you are looking for additional assistance or have any other questions, please email us at sales@healingcrystalsindia.com (Monday - Friday 10am to 6pm IST)
We are happy to answer your questions!


ORDERS & PAYMENTS

As we process our orders very quicky once submitted, we cannot change your delivery address, mode of shipping or payment, modify or cancel your order, once it is placed successfully.


All items sold in sale or with offers, are not eligible for replacement. Replacement Ticket can be entertained only if the stock is available to the nearest warehouse.


You can pay via all credit & debit cards, e-wallets authorized by RBI.


Orders may be subject to payment verification. For the protection of our customers, we want to ensure that every order that we ship out was authorized by the cardholder. If your order is placed on hold, we will reach out to you right away to ensure that the delays are minimal.


You can pay via all credit & debit cards, e-wallets authorized by RBI.





SHIPPING & DELIVERY

All orders shipped within India attracts free shipping. You may opt for express delivery by paying additional amount (calculated at the time of checkout) subject to availability at selected pincode.


General processing time for retail orders is 2-5 business days from the time of order placing. With large crystals or bulk orders, to ensure the safe and sound delivery of your order, the processing time may increase upto 15 business days. During the peak shopping hours, processing time of bulk orders may increase upto 30 business days.


General transit time for retail orders is 5-7 days, while for bulk or large orders, it may increase upto 15 business days. However due to COVID-19, all of the shipping carriers are experiencing delays.
Business days does not include weekends and/or holidays.


As shipping providers and delivery systems are facing massive strain due to COVID-19, your order may take longer than usual to arrive once shipped. Once the package has been picked up and transferred to the shipping provider, Healing Crystals India is no longer responsible for other delays that may occur. As soon as your order is shipped, you will receive a confirmation email with tracking details. We recommend following your tracking closely to stay informed regarding the whereabouts of your order. If you are on a deadline or a strict timeline, we highly recommend looking into expedited shipping options, as even if you live locally, there are significant delays with ground shipping.


When you receive your shipping notification email, you may see that the tracking information says the label has been created and the carrier is "awaiting item." Your order has been handed over to the carrier but it can take a while for them to update the tracking, especially given major delays from COVID-19. Please allow 10-14 business days, and let us know if there's no further movement within that time frame. If you have any other questions about your order, please email sales@healingcrystalsindia.com with these delays in mind.


Because we love and want to take care of our Earth, all HCI products are packaged and shipped in eco-friendly, recyclable options‚ÄĒincluding biodegradable packing peanuts (they dissolve in water!).





RETURN & EXCHANGES

We do not entertain any kind of return tickets instead you can opt for replacement. Products marked with SALE will not be eligible for any kind of replacement.


We do not cater any kind of replacement or exchange on any product sold by Healing Crystals India. All merchandise sold by Healing Crystals India is without any guarantee. By making a purchase, you have accepted our all policies and Terms & Conditions.
REPLACEMENT TICKET WILL BE ACCEPTED ONLY IF MANUFACTURING DEFECT OR DAMAGE WILL BE FOUND, AND IF THE TICKET IS RAISED WITHIN 7 DAYS OF DELIVERY.


We recommended that you send the merchandise/product back in a padded envelope and you ensure the packaging. If the merchandise is lost or stolen in the mail, it is not the responsibility of Healing Crystals India to replace it.


Shipping charges on expedited orders are not refundable.
Healing Crystals India do not offer any kind of guarantee on any of our product/merchandise.


We do not cater refunds for any orders.





WHY HEALING CRYSTALS INDIA?

We started our business nearly four decades ago because we wanted to share the joy, peace and healing we’d discovered through our experiences with crystals. Those who know how powerful crystal energy is, understand why it is vital to respect where it comes from. Taking crystals from the Earth in an unethical way affects the energy of the stone. That’s why we have always worked so hard to establish relationships with family-owned mines and other sources who are mindful when mining. We want to be assured that our crystals are of the highest quality, and that they were obtained in a loving way. The reason we spend so much time hand selecting our crystals from our trusted vendors, is that we want each crystal to be vibrating at its highest frequency when it arrives to its new home. While buying crystals in mass quantities from certain sources may result in a lower cost, we prioritize the authenticity, energetic integrity and ethical sourcing of our crystals above all else. At the end of the day, we buy from someone we trust, and we want you to do the same. So whether you’re looking through your local crystal shop, or shopping online, make sure that the stones you’re looking to handle and place in your home are coming from a source you trust. When we put positive effort into respecting the Earth, that energy circles back our way.


Our website is in real time. All available sizes and crystals are displayed online. If your crystal is not showing up, it is unfortunately out of stock.


For all press related queries, contact marketing@healingcrystalsindia.com





MISCELLANEOUS ASKED QUESTIONS

Choosing a crystal can be overwhelming. There are so many options! How do you know which one you need at this moment? Healing with crystals is a very individualized experience. You may really connect with a particular crystal, while someone else may gravitate towards a different crystal‚ÄĒeven if you‚Äôre using the crystal for the same intention.
Finding the right stone is like any practice of wellness. It requires patience while you quiet the mind and realign the mind/body balance. Hold the stone in your hand and quietly think of your intention. Notice if you feel sensations such as hot or cold, pulsations, or calmness and tranquility. These are all signs that this particular rock is perfect for your healing needs.
Or try our Crystal Test! The purpose of the crystal quiz is to give you a chance to tap into your intuition. Find out exactly which crystals are right for you in this moment when you let go and trust in yourself to choose the best ones.


First you want to cleanse your crystals. Then you want to set your intention for your crystal or jewelry. Once you’ve done both of those things, you can explore the different ways to use crystals.


Once you've picked out your crystal or jewelry, it's important that you cleanse it to clear the energy of the many hands that touched it before you. We recommend running a new crystal under clean water and then placing it outside under the sun or moon for a few hours. Next, light some sage or frankincense resin on a charcoal and infuse the crystal or jewelry in the sacred smoke. Lastly, to clear any lingering or stagnant energy in the crystal, place it in a room with high-vibrational music playing like mantras. We find this simple four-step process of water, sun or moon energy, sacred smoke, and music cleanses the crystals on a multi-vibrational level.


Intentions help us invite a specific energy and goal into our life. Sometimes daily intentions are designed to contribute to a larger, longer-term goal, such as an intention of meditating daily to have better health. Other times intentions are mindsets purely for that specific day or moment, like expressing gratitude for a person or situation. Setting intentions allows you to connect with the energy of your crystal or jewelry to help bring your goals or mental shifts to life.


Using healing crystals is simple. There is no right or wrong ways to use them. Here are a few of our favorite ways to use them.

  • Hold them in your hands and try meditating with crystals
  • Create a crystal grid
  • Design a sacred space for meditation
  • Carry crystals in your pocket or purse
  • Lay crystals on your body
  • Bring crystals with you to yoga class
  • Use crystals as home d√©cor to add positive energy

Crystals work to amplify the energy you are putting out into the universe. In order for the crystal to work, you have to work. Set your intention each morning and connect with its energy. Cleanse your crystal often and put out the energy you wish to receive. Then be patient. The crystals will bring you what you need exactly when you need it. Be open to receiving in a way that is different than you expected. For example, to bring in wealth, you may set the intention of working hard and earning a promotion, however the universe may guide you to a new venture. Keep an open mind and notice what signs the universe is sending your way to guide you.

Also keep in mind that healing and "the work" isn’t always unicorns and rainbows. You may have experience a lot of emotions or be confronted with things you don’t wish to face, which are energetic blocks. By connecting with your crystal to keep you calm, centered and knowing during this time and allowing these things to be addressed, you’ll be able move forward. Once you are able to break through these blocks, you’ll experience a clear message on how to achieve your intention.


Try our Crystal Identifier Tool! We are still building this tool out - the more people that use it, the more accurate it gets.
If our identifier tool doesn't find a result, please post a photo in our Crystal Lover Facebook Group. Posting it in the group allows for an amazing group of over 5,000 people to help you identify your stone as quickly as possible. When taking the photo please try to use the best natural lighting possible.


While the energetic healing properties of your crystal will remain the same regardless of shape, size, color, or texture, each experience you have with these crystals may differ.


Before you combine different crystals, start by using one at a time. Set your intention for your first crystal and use it for 10 days. Notice how its energy affects your day, your mind and spirit.


These vibrant stones are created in-part by mother nature, and in-part by human craftsmanship. By heat treating quartz with platinum or gold, a radiant shade of colors emerges. The result is a crystal bond that holds the healing properties of both quartz and the precious metal it was bonded with.


Chakras are energy wheels along your spine. There are seven main chakras, known as the root, sacral, solar plexus, heart, throat, third eye and crown chakras. They are tied to physical and emotional problems in the body. Analyzing what is happening with your chakras is a powerful way to tune into your mind, body and spirit. Review the Chakra Stones Chart to see which stones you need and how to practice chakra healing with crystals.


Creating a sacred space is just about dedicating a specific area to the rejuvenation of your spirit. For some people, that may mean creating a sacred altar, while for others it might just be a meditation pillow in a peaceful area of your home, or a spot outside that feels tranquil to you. Over time, when you go to the same place to do prayers, meditate, or do whatever healing work that speaks to you, there’s an energy that builds up. It triggers your mind to feel soothed the moment you enter that space because it subconsciously recognizes it as a space of relief. Whatever relics, crystals or sacred objects you place in this space will hold that energy for you. It doesn’t have to be ornate.


Follow Healing Crystals India on Facebook, Twitter, Instagram and Pinterest and read our blog to find healing crystal information and inspiration! Also, be sure to check out our healing crystal book, filled with all of our secrets in it!


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